NHTSA Complaint #11504828 — 2018 RAM PROMASTER VISIBILITY/WIPER

Complaint Details

ODI Number	11504828
Vehicle	2018 RAM PROMASTER
Component	VISIBILITY/WIPER
Date of Incident	October 15, 2020
Date Filed	January 31, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

Driver's side exterior mirror design flaw/failure. Safety of self and others at risk due to lack of visibility in checking for clear rear and lateral traffic. Mirror shakes uncontrollably and or is unable to be adjusted for proper viewing of rear and lateral traffic. Many warranty claims have been submitted through dealerships as well as various online complaints having been issued. No in-dash warning lamps or messages would appear for this type issue. This issue appears to be affecting driver's side mirror only and not passenger side. Symptoms of driver's side mirror failure do exist in various stages prior to overall failure. Considerable mirror shake and inability to keep mirror adjusted due to such shake. Problem has been ongoing with some reports having detailed up to 3 changes of driver's side mirrors by dealership for single vehicle.

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