NHTSA Complaint #11504783 — 2014 KIA SOUL

The contact owns a 2014 Kia Soul. The contact stated while driving 45-50 MPH, there was an abnormal ticking sound coming from the engine compartment. The check engine warning light was illuminated. The contact was able to continue driving at a slower speed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to the engine knocks sensor. The vehicle was towed to the dealer who informed the contact that they were able to diagnose the failure as wheel spin by hearing. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) however, the dealer informed the contact that the failure was not related to the recall. The manufacturer was notified of the failure and contacted the dealer. The manufacturer then informed the contact that the vehicle could not be repaired under the recall based on the dealer's diagnosis. The vehicle was not repaired. The failure mileage was approximately 147,250.