NHTSA Complaint #11504749 — 2012 FORD FUSION

Power steering assistance fault occurring for several years. Dealership said that Ford would not cover repairs unless they could recreate the failure while they had it in their possession and could hook the car up to the computer. This most recent issue did not clear after restarting the vehicle several times as it had before. Lost power steering and took it to the dealership. On the way, service avancetrak error came up as well. Dealership reported the steering gear needed replaced and this car would have been covered under a warranty extension if we would have brought it in before 10 years. Ford claims that they are unable to extend any further and that nhtsa will not allow them to help cover after this 10 year period. Nhtsa claims that is false, and all i can do is file a complaint here that goes to a different part of their organization that does not have a phone number, and work with the manufacturer and FTC for warranty extension. Never received any notices for this warranty extension that should be a recall.