NHTSA Complaint #11504717 — 2021 HYUNDAI KONA ELECTRIC

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11504717
Vehicle 2021 HYUNDAI KONA ELECTRIC
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

July of 2022, vehicle went in due to battery not charging. Vehicle kept at Temecula Hyundai repair until September 2022 for EV battery replacement. Upon return, EV battery still didn't change. September 2022 vehicle went back for repairs. Returned October 2022. Was told battery overheating sensor was faulty and was turned off. As a result the EV battery will not be able to charge beyond 90%. Was told nothing else they could do to repair the car. When I asked if there was an increased risk of battery getting too hot, the response was " their should not be". My concern is that their going to be an overheating issue while the vehicle is changing at my home. Contacted Hyundai about it; they did an investigation and determined there was reason for them to buy back the vehicle. They offered to buy it back at less that what the buy out the finance company states. It is now February 2023. Hyundai still has yet to buy back the vehicle at what is owed on it, and still have no idea how to due the proper repairs. They still cannot assure that the battery won't overheat and there are no sensors to notify if it does.

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