NHTSA Complaint #11504669 — 2022 KIA SORENTO PHEV

The contact owns a 2022 Kia Sorento. The contact stated while driving approximately 65 MPH up an incline in inclement weather, the vehicle rolled backward. The contact stated that the AWD failed to lock the wheels. The contact then stated that all four tires started to spin while in AWD. Additionally, the contact stated that while attempting to turn on the heat, she smelled a burning odor through the vents. The contact also stated that there was an alert indicating to activate the heat in hybrid mode; however, the vent was blowing cold air. Additionally, the contact stated that previously the sensor malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 17,000.