NHTSA Complaint #11504501 — 2018 LEXUS RX SERVICE BRAKES

Complaint Details

ODI Number	11504501
Vehicle	2018 LEXUS RX
Component	SERVICE BRAKES
Date of Incident	December 1, 2022
Date Filed	January 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Lexus 2018 Rx450hl is known to have issue with brake actuator. A faulty brake actuator causes the car to fail sudden stop. It’s definitely a safety issue. Lexus have technical service information bulletin(tsib) for this issue since 2019. They never contact the owner to replace the faulty part. So if the car is under warranty they will fix the problem with no cost. But if the warranty pass the threshold, they are charging the costumer 3.5k to replace it. It’s an absolute horrible business practices. This part is a manufactured defect and it’s a safety issue.

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