NHTSA Complaint #11504428 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an unknown speed, the steering wheel became difficult to maneuver. As a result of the failure, the steering wheel failed to turn and caused the contact to damage the mid passenger’s side of the vehicle. The power steering assist fault and tire pressure sensor fault warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was then informed that the VIN was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 93,967.