NHTSA Complaint #11504413 — 2015 CADILLAC SRX

There was a defective light headlamp recall issued in year 2020 for my vehicle 2015 SRX Cadillac. This was during the COVID pandemic. The recall started around March 2020 and ended June 2020. I was affected by COVID 19 as many were and I missed that window by a couple weeks. There was a noticeable dimming with my headlamps when driving at night. This issue has threatened me and my family putting our lives at risk. I took my vehicle back to Steve Foley Cadillac where I purchased it and it was confirmed that the headlamps were defective and needed replacement. Management in parts department told me I had to contact GM to get their approval to replace my headlamps in writing or I would have to pay out of pocket (2000.00 +) because the recall had expired by a couple weeks prior to getting my vehicle in for inspection. I continued to reach out to GM with many phone calls thru emails and texts they continued to say someone will call me back or e-mail me but it never happened. The safety and care of customers should never be compromised or ignored when catastrophic outcomes are present.