NHTSA Complaint #11504344 — 2006 BMW 750LI

In 2009, we bought this 2006 BMW 750Li as pre-owned and certified warranty from BMW of Tenafly, New Jersey. We have registration address maintained in New Jersey, and have not updated, even though we moved to Chicago, Illinois in summer of 2011. BMW issued 6 recalls for 7-series manufactured between 2005 and 2008. The recalls on manufacturer defects on electric and transmission in 2012 and 2013, and again in 2017. We missed all of the notices for these recalls. The vehicle was driven for less than 50,000 miles, from 2009 to 2019. The vehicle was inspected, and in good mechanical conditions, as well as body, since the vehicle has been garaged most of times. Since 2019, the vehicle has been in shops for repairs for electric and transmission and engine. It has been more than 3 years for our vehicle in the shops, and over $21,000 spent, there is no sign that the vehicle can be driven. Thus, we checked the online and found out the BMW recalls on this vehicle in 2012 and 2013. We called BMW Customer Relations & Services, multiple times. BMW denied the recalls. We checked with the attorneys, including the ones who filed class action suits against BMW with billion dollars win for the customers on BMW defects. All said BMW shall honor their recalls. Further, the recalls will never be expired. Now BMW has declined taking calls, responding email, and recently shifting the failing repair to a BMW dealer. What shall we do? We have sent letter to their legal department. A shop who tried to repair over 2 years reported to us that this 2006 BMW 750Li has a very bad reputation on electric and transmission. He said this is a common agreement among BMW dealers. Since BMW customer relations and services now shut us out, what department within BMW shall we go to. Shall we find an attorney for another class action suit, which occurred already? The consumer is requesting reimbursement of $21k for repairs made as well as payment made to purchase the vehicle.