NHTSA Complaint #11503946 — 2016 FORD EDGE

VISIBILITY:GLASS, SIDE/REAR issue reported to NHTSA

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Complaint Details

ODI Number	11503946
Vehicle	2016 FORD EDGE
Component	VISIBILITY:GLASS, SIDE/REAR
Date of Incident	October 2, 2021
Date Filed	January 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Back windshield - not available for inspection as I have had it repaired already. Back windshield shattered/exploded sounded like a balloon being blown up too much and then popped - hazard to when someone is physically driving the vehicle and has no idea what just happened Inspected by insurance reps No warnings besides at the time it happened I heard a strange blowing noise After glass broke and was replaced multiple shards of glass jammed the trunk lock making it unable to be opened from outside or inside. Had to have dealership replace plastic trim and lock also after glass was repaired by safelite

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