NHTSA Complaint #11503882 — 2018 HONDA ACCORD

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11503882
Vehicle 2018 HONDA ACCORD
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

My 2018 Accord had 22628 miles on it. I brought in for an oil change and tire rotation at my local dealer, Klein Honda in Everett Washington on 12/28/22. They performed the service and they gave the car an inspection. It said that the brake pads on all four wheels were at 8mm. which would be normal at 22628 miles. Two weeks later I started hearing a crunching noise when I would come to a stop. I made an appointment for a few days later 01/26/2023. I brought my car to the same dealer and they told me I needed a rear brake job, both pads and rotors. They said the pads were at 3mm on the left rear and 1mm and metal to metal on the right rear. $600 dollars, plus tax. I don't understand how pads can go from 8mm to 3mm in three weeks. I had only driven 259 miles between appointments. No warning lights came on and the only indication was the noise. The dealer said all the breaking systems were fine and workinkg properly after they did the brake job. There is no way that could have happened in 259 miles. Even if the first inspection was a mistake or the tech was taking short cuts, the fact that it wore out rear brakes at under 23000 miles should make a recall. Honda had a similar problem in 2010 and had a recall.

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