NHTSA Complaint #11503622 — 2019 VOLKSWAGEN ATLAS

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11503622
Vehicle 2019 VOLKSWAGEN ATLAS
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

On two occasions, I started to back up and the emergency brake system engaged, slamming the car to a stop, as if someone were behind me but there clearly was not. I had a car full of 10 year old girls and they all screamed. Two days ago, I was traveling a city street at 35-40 mph and the emergency braking system engaged and slammed the car almost to a full stop, while in busy traffic. The cruise control isn't currently working either, it throws an error when you try to set your speed. I travel approximately 40 miles round trip to work 5+ days a week at highway speeds. If the emergency brake were to engage while I'm doing 65-70 mph in rush hour traffic and lock the brakes, it will cause an accident. What if it is raining? There is no way someone traveling a few car lengths behind me will be able to stop suddenly. I will injure myself or others and I'm honestly scared to drive my Atlas right now so it is at the local VW dealer for further inspection. I told them my worries and this needs to be recalled quickly. It is a known issue, they asked me if my windows were rolling down when this happens, which is reported in the VM forums.

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