NHTSA Complaint #11503176 — 2011 FORD FUSION

The contact's uncle owns a 2011 Ford Fusion. The contact stated that while his uncle was driving at highway speeds, the power steering assist failed, with the traction control and power steering assist messages displayed. The contact stated that his uncle used excessive force to steer the vehicle off to the shoulder; however, the power steering assist returned, causing him to over correct the steering wheel nearly driving the vehicle off the road. The vehicle was initially taken to an independent mechanic however, the mechanic unable to determine the cause of the failure. The failure was intermittent. The vehicle was then taken to a dealer but was not yet diagnosed and remained in dealer possession. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 175,000.