NHTSA Complaint #11502805 — 2012 FORD FUSION
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11502805 |
| Vehicle | 2012 FORD FUSION |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
Power steering failed on the road nearly causing an accident. My own research concluded that a recall number had been issued by Ford/NHTSA (15S18) but I am told by Ford Motor company (and the dealer Ft Mill (SC)Ford) that the recall has expired and that no reimbursement for my costs in getting the rack and pinion steering unit replaced on my car ($2100) will be granted. I don't understand this. My understanding is that "safety" recalls don't expire. I would think that power steering failure is a safety issue. I certainly can't pass NC state inspection, with this issue. I opened an inquiry with the Ford Motor Company. Your assistance is appreciated.
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