NHTSA Complaint #11502532 — 2020 HONDA PASSPORT

I am reaching out to you because I have no options further and am very frustrated with this never ending problem going on with the electrical system in my vehicle. I leased this vehicle brand new in August of 2020, starting in February 2021 started coming across this persistent problem with the Infotainment system where it will shut off unexpectedly followed by loud crackling and popping noises that emit from the speakers. It is a safety issue because it seems to affect other systems in the vehicle that make warning sounds say if someone is in a blind spot as well as being an overall distraction especially if I am using the vehicle for directions. The noises are very loud and distracting and there is no fix other than pulling my vehicle over and shutting it off waiting for a few minutes and rebooting everything and even then the problem can reoccur. I have taken my vehicle into my local Honda Dealership multiple times for the last 3 years now for the same problem occurring over and over and Honda doesn't seem to have an actual permanent fix for this problem. Just in the last year for example I have taken the vehicle in for maintenance on these dates 05/24/2022, 09/23/2022, 10/05/2022 and most recently on 01/12/2023. There seems to be no end in sight regarding this problem and a quick search on the internet will show that a multiple amount of people across the country are experiencing this same issue.