NHTSA Complaint #11502461 — 2018 FORD EXPEDITION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11502461
Vehicle	2018 FORD EXPEDITION
Component	ENGINE
Date of Incident	January 17, 2023
Date Filed	January 18, 2023
Mileage	70,015 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2018 Ford Expedition. The vehicle was previously serviced under Customer Satisfaction Program: 21B10 (Powertrain Control Module Reprogram for Cam Phaser Rattle) however, the failure recurred. The contact stated that upon starting the vehicle, the engine made rattling noises. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Programs: 21N03 (Cam Phaser Replacement) and 21N08 (PCM Reprogram Due to Engine Shudder) however, the VIN was not included. The failure mileage was approximately 70,015.

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