NHTSA Complaint #11502417 — 2019 SUBARU OUTBACK

The contact owns a 2019 Subaru Outback. The contact stated that while driving at various speeds, or while the vehicle was parked, the Infotainment system and screen made abnormal sounds with the screen flashing. The contact stated that the Navigation and Bluetooth also malfunctioned. The vehicle was taken to a dealer where the failure was diagnosed as a malfunctioning audio unit that needed to be replaced. The contact stated that the repairs were not completed because the parts were on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 34,000. The contact stated that the failure mileage was actually 43,000. The issue with the display causes a distraction while driving. The dealer was contacted several times but with no remedy. The dealer only states that they are waiting for the parts but has no provided an ETA.