NHTSA Complaint #11502075 — 2022 KIA SELTOS

We purchased a new factory 2022 Kia Seltos for our child, because of its 6 standard airbags and its other safety features. Our child was in a vehicle accident on Black Friday were he hit his head and suffered a severe head concussion. It was a frontal crash and none of the airbags deployed. Because of this our son could not complete his Firsts Semester of College and had to take an “Incomplete”. Before the accident there were no malfunction warnings, and we received nothing from his Kia App stating nothing wrong with his vehicle. As a matter of fact, the cops, ambulance and Tow Driver were all shocked that his airbag did not deploy. Our insurance company had the car towed to its collision center so they could review the extent of the damages. The insurance and collision center deemed the vehicle a total loss because the vehicle was over the 75% threshold to be repaired. The vehicle was totaled because it had a frontal bent frame, no front bumper, headlights, sensors, radiator etc. We did report the accident and findings from our insurance company to Kia America and the Dealership where we purchased the vehicle; but they seemed not to care.