NHTSA Complaint #11501685 — 2013 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11501685
Vehicle	2013 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	October 22, 2021
Date Filed	January 13, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I am complaining about Tesla’s dishonest and underhanded repair center and battery. In October 2021, I was told I was receiving a new battery. When I picked up my car, I noticed it was not getting the maximum charge. Through investigation, we found a refurbished battery was given. Less than 3 months later, the refurbished battery failed. Michael Hilgado (Tesla manager) explained it was a faulty battery and that I would receive a replacement at no charge and with a new warranty because the one they placed in October was faulty. The battery was replaced. Please find below the timeline of all additional repairs and breakdowns. The Tesla App locks you out and changes prices, times, etc. without owners having access to information for verification. When paying for services, there is no review or education regarding the vehicle, warranty, etc. December 2022, ten months after the refurbished battery was replaced, the battery failed again and Tesla wants to charge another $15,000 for repairs. Please find below the timelines:

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