NHTSA Complaint #11501239 — 2018 RAM 2500

The contact owns a 2018 Ram 2500. The contact stated while driving 65 MPH, the defroster was engaged, however, the Automatic Climate Control display independently switched from defrost to A/C due to the delamination of Automatic Climate Control touchpad screen. The contact stated that she manually re-engaged the defroster; however, the failure persisted. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer where it was diagnosed that the Automatic Climate Control display needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 99,000.