NHTSA Complaint #11501132 — 2019 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11501132
Vehicle 2019 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Vehicle powertrain, engine, and electrical systems, including brake, power steering, and dashboard systems completely shut down (were completely 'black'/off) on three separate occasions - two of which occurred while operating the vehicle. The first occurred while driving on a public/local road in early Dec 2022. Although all systems lost power and were unresponsive, I was able to coast the vehicle to the shoulder without impacting moving vehicles or fixed objects. The vehicle was towed to a Ram Service provider where the issue was investigated for approximately 10-days. The reason for mechanical failure could not be determined, however, they replaced the battery and key fob as precautionary measures - partially at my cost. The basic warrantee expired approximately 3,000 miles before servicing, however the powertrain warrantee is still valid. The second instance was today, 1/10/23, when I parked the car. The shutdown occurred while stationary and in 'park'. After leaving the vehicle for about 30 minutes, it started again without explanation. I reported the incident to the Ram Service provider and began to drive it to the service provider. Upon arrival, it was suggested that I return on Monday, January 23 for the issue to be investigated on the 24th. While driving to my home today, 1/10/23, the vehicle lost all power and was nearly completely unresponsive. I was operating the vehicle at speeds in excess of 65MPH on a 6-lane divided highway with minimal shoulder. Again, I was able to coast the vehicle to the narrow shoulder where it was eventually towed from and to the Ram Service provider where the issue remains under investigation. The photos, taken today, 1/10/23, show the location where I was able to park the vehicle from the highway and the narrowness of the shoulder, and the tachometer and speedometer which show the speedometer and tachometer 'frozen' and still displaying RPMs/speed from before the shutdown. Notice no warning lights appeared.

Related Complaints for the 2019 RAM 1500

Other ELECTRICAL SYSTEM Complaints

#11717880 The truck has two issues that may be related. The third brake light leaks water. they tried to fix it, it happened ...
#11717340 I am writing to report a critical safety defect in my vehicle, a 2019 Ram 1500 Big Horn , involving a catastrophic fa...
#11716713 My 2019 ram 1500 started showing an intermittent warning light on the dash that said check check trailer brake, altho...
#11715017 Steering wheel position sensor.
#11714209 SEE FULL COMPLAINT NOTES IN ATTACHED PDF; SUMMARY HERE (you do not provide sufficient space to provide all info you r...

Recent Complaints for the 2019 RAM 1500

#11719510 STRUCTURE:BODY Hello! I have had my 2019 RAM 1500 for 5 years now. I have called RamCare many times trying to get my problems resolv...
#11719510 VISIBILITY/WIPER Hello! I have had my 2019 RAM 1500 for 5 years now. I have called RamCare many times trying to get my problems resolv...
#11719005 VISIBILITY/WIPER Leather comes apart from dash of vehicle obstruction front defrost causing issues for defrosting front windshield. Th...
#11718895 ENGINE The exhaust manifolds crack both of them which is a flaw that has not been recalled The leak started within a few m...
#11717880 SEATS The truck has two issues that may be related. The third brake light leaks water. they tried to fix it, it happened ...
Check any vehicle history by VIN - Free vehicle history report