NHTSA Complaint #11501084 — 2019 VOLVO XC90

The contact owns a 2019 Volvo XC90. The contact stated that upon returning to the vehicle, she noticed that her sunglasses case and tennis can located in the interior of the vehicle had been chewed. The contact stated that upon looking further, she noticed that the third row seats leather coating had been chewed. However, the contact had not transported pets on the vehicle. The vehicle was taken to the dealer who inspected the vehicle and informed the contact that rodents were entering the interior of the vehicle through a hole they had created on the rubber seal between the dashboard and the engine compartment. The dealer informed the contact that the rodents were attracted by the soy-based wires coating. The manufacturer was notified of the failure of the failure and informed the contact that she would need to pay a repair fee as the vehicle would not be repaired under warranty. The dealer replaced the leather coating on the seats and the seats stuffing. The dealer installed a new seal on the hood, wrapped tape around the soy-based wires coating to prevent rodents intrusion. The vehicle was repaired. The failure mileage was approximately 38,000.