NHTSA Complaint #11500822 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started shuddering and slightly decelerated. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs were misfiring. The independent mechanic related the failure to Ford Campaign Number: 21N12. An unknown dealer was notified of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12 due to the mileage. Additionally, the manufacturer advised the contact that NHTSA was responsible for the parameters for the recall and referred the contact to the NHTSA hotline. The failure mileage was approximately 98,000.