NHTSA Complaint #11500804 — 2015 MERCEDES-BENZ GL450

The contact owned a 2015 Mercedes-Benz GL450. The contact stated that the vehicle was in the dealer for 12 days for an oil change. The contact's son drove the vehicle 2 days later, at an undisclosed speed when the vehicle started smoking from the engine. The contact's son pulled over when the vehicle caught fire completely. The fire marshals came out to extinguish the fire, there were no injuries. No police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000. The consumer stated the vehicle was taken for routine maintenance and twelve days later returned without an oil change. Oil was added to the vehicle and it started smoking.