NHTSA Complaint #11500739 — 2006 KIA SPORTAGE

July 14, 2020 To whom it may concern I [XXX] is owner of Kia Sportage 2006 [XXX] I purchase this vehicle 12/2005 from Kia in Paramus NJ. This vehicle now has 137,296 miles also what make note it has not never been in accident or given me big issues. In May 2018, I received a recall on this vehicle for application of additional anti- corrosion material (SC104) which I brought my vehicle to Tenafly NJ (which is now closed) •Only July 2, 2020 appropriately 5:20 pm I was driven home to pick up my mother, I heard a weird sound coming from left back wheel. And continuing driving the sound got louder, I taken the vehicle to my mechanic and left there. •July 3, 2020, I went to pick up the vehicle and the mechanic showed me underneath the vehicle how the vehicle corrupted (photos include). The mechanic advises me not to drive the car that it is very hazardous to me and others on the road and I should notify the dealership. •July 5,2020, I called the customer relation of Kia which they stated that they will look at it and have vehicle towed to nearness Kia, which is Jack Daniels Motors, Inc Kia in Fairlawn NJ. The vehicle arrived 9:30 am. I received phone at 3:30 pm from Service Advisor [XXX], who actual ask me to come in and sign papers. I could not come on July 5,2020 •On July 6, 2020 I arrived at Kia Jack Daniels Motors, Inc at 5:30 pm to talk to Service Advisor [XXX], he stated that the vehicle was out of warranty and it was out of his hands and someone will get back to me. •On July 10, 2020 I received a phone call from Service Advisor [XXX] that the vehicle pass the warranty and they cannot help me with the issue. I should call customer relation. Then I called customer relation again, I talk to [XXX] ext. [XXX]. The customer servant, [XXX] stated that I should call my insurance company to pay for repairs, (out pocket). I told him that this issue is not my insurance company issue. The issue is Kia, which ha INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).