NHTSA Complaint #11500408 — 2020 KIA FORTE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11500408
Vehicle 2020 KIA FORTE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I took my car for transmission service before 60k miles Wallace kia of Bristol I was told they couldn’t drain fluids and sent home 12/20/21 in feb/March 2022 my trans went out it was taken to Kia dealership in Clarksville tn replaced again brought back 4/22 with same issues emailed videos nothin was done said couldn’t find a problem at around 73 k is when it was replaced mentioned it again to Bristol kia dealership when I brought my car back in for the second time to have batting’s replaced in steering column was told they didn’t have time to check it out 12/27/22 my car is leaking some type of fluid my trains goes out the same day it’s now over powertrain warranty as well as transmission warranty 12,000 miles /but not 12 month warranty the transmission itself has 33,000 miles since being replaced my issue is I’m stuck with a car I can’t drive and still continue to pay for and both of these dealerships were well informed of the issues I had prior to warranty expiring this is a safety hazard as I have children and the first time it went out I was on the interstate in Nashville with my 5 yr old son and was barely able to safely make it off the road way well prior knowledge of this problem it should have been addressed long before now . My car has been serviced maintained as well as tire rotation proper oil changes and and fuel injection cleaner done when transmission was replaced these transmissions need to be recalled there is no way a new transmission less than a year old user 40k miles should have failed like this twice so if I can’t get some help with this issue I will be given no other choice but to keep letting everyone know about this problem I have contacted Kia customer service they are if no help I have contacted both dealerships told nothin can be done I have contacted Kia and no response or call back this is a serious and on going issue with the 2020 Kia Forte as well as the bar rings in the steering column which my son has same car and also had replace

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