NHTSA Complaint #11500397 — 2016 HONDA ACCORD

I'm having another CVT issue this is the second time. The first time was 2 /12 of 20 with a mileage of 15,861 the transmission was slipping around the speed of 52 to 60 mph the dealership did a software update and it seemed to help the situation on the high end speed. More recently the car was back at the dealership once again on 11/23 of 22 with the mileage of 37,854. The tech felt the hesitation an the jerking motion but no codes were found the check engine light is not on. He drained the transmission fluid checking for debris and didn't find any, he performed an ecm/pcm reset, Idle learn, throttle body learn, with no change in condition. He States maybe showing signs of early transmission issue. The service manager is aware of the situation as well but he told me they don't service the Transmissions they just remove and replace them and the cost would be around $6,000 very unacceptable for a car that has 40,000 miles on it. I've tried reaching out to the service manager several times but it it just goes to a voicemail that says text him or email him and I've done both and have not heard any response back and that's been over a month ago. The warning lamp has never been on but the condition with the CVT transmission of hesitating and jerking is still on going it happens more when the car is warm then when the car is cold. The vehicle is available for inspection at any time and I wish they would look at it and figure it out rather than just say it might possibly be an internal transmission issue. The hesitation and jerking motion is definitely a safety issue with me especially at busy intersections when you go to take off it hesitates and wants to fall on its face you just hope and pray that after the hesitation it's going to pick up and continue on and not strand you in the middle of an intersection. It is my daily driver and it happens every time when I get in this vehicle. Thanks for your attention in this matter for the safety of myself and others.