NHTSA Complaint #11500180 — 2013 MAZDA MAZDA6

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11500180
Vehicle 2013 MAZDA MAZDA6
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My car has approx 115,000 miles. I took it to Bass Mazda to have spark plugs and serpentine belt changed simply for maintenance purposes. After leaving dealership my car was pulling to the right. My steering wheel was no longer centered. It also was turned toward the right. Any time I had to hit the brakes the car pulled very hard to right. Long story short it we ended up finding out that my sub frame is very rusted and cracked. My car specifically does not fall into the recall for this issue. When I called mazda to inform them that this may be an issue with other cars the rep was ki d of rude. She just kept telling me I needed to contact the dealership to see what they could do and get cost appraisal. I was simply trying to let them know this could be an issue for other vehicles.

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