NHTSA Complaint #11500156 — 2020 GMC ACADIA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11500156
Vehicle 2020 GMC ACADIA
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

GMC safety recall was issued in Sept. 2022. (N222378380) My backup camera (2020 GMC Acadia) has been going in and mostly out since Jan. 2021. GMC has yet to find a fix for this issue, about 4 months since the recall but almost a year and a half for my car. I have had it in for service 3-4 times and thy can't fix it. It is a safety issue as we depend heavily on the camera to back up and the front camera to avoid hitting objects. We have had a few close calls but no damage, YET. I have had numerous conversations with GMC and my dealer. I keep getting the same answers. They can't (parts, no know fix, whatever) and won't do anything to fix the problem. I have been without this highly priced option for almost 2 years. Someone needs to get their act together. this is too long of a time to have this problem still exist..

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