NHTSA Complaint #11499578 — 2023 NISSAN KICKS

December 30, 2022 To: National Highway Traffic Safety Administration (NHTSA) (https://www.nhtsa.gov/) From: Robert Volck 7719 Pine Street, Manassas Va. 20111 Email: [email protected] I am writing to you to report a safety issue with my 2023 NISSAN KICKS. What occurs is the driver side door will not function properly when ambient air temperature is 25 degrees or below. When this first occurred, I reported the issue to the Priority Nissan dealership of Chantilly, Virginia. I had to climb over the center console in order to drive the car to the dealership and into their service bay (that was heated). The service manager tried to open the driver side door to let me out but the door would not unlock. Within two hours the service manager called and informed me the driver side door opens and works fine. When I arrived at the Priority Nissan dealership, I spoke to a sales manager and shared what had happened and he said it happened to him as well. On December 30, 2022, I called NISSAN service to report what I have been experiencing since December 24, 2022, when I brought my car in for the door not unlocking, as of yet the service manager has not returned my call. The NISSAN KICKs is a new car and if it had caught fire the safety issue is obvious. Would I have had enough time to escape from a burning car fire or for some other reason. God forbid if I had been involved in a car accident and the car caught fire and I needed to be pulled from the NISSAN KICKS to be saved. Sorry apologies just don’t get it. I hope you take my letter to the NHTS as a serious safety concern. thank you for listening to my concern. Sincerely, Robert Volck CC: Sam Hamdam [email protected] Managing Owner of Priority Nissan of Chantilly Va. The contact stated that the dealer service manager was able to resolve the issue with the vehicle.