NHTSA Complaint #11499391 — 2008 TOYOTA SIENNA

The contact owns a 2008 Toyota Sienna. The contact stated while pulling into a grocery store, he heard an abnormal ticking sound. The contact stated upon parking and inspecting the outside of the vehicle, he noticed that engine oil was leaking onto the ground. Additionally, the oil dipstick was dry upon inspecting the oil level. There was no warning light illuminated. The vehicle was taken to a local Pep Boys where oil was added in the vehicle and the contact drove to his residence. However, the failure persisted while driving. The vehicle was towed to the dealer where it was diagnosed that the exhaust cam gear had fractured, causing damage to the engine and other unnamed components. The dealer diagnosed that the engine, the exhaust cam gear, and the timing chain needed to be replaced, and additional unknown repairs were also needed. The vehicle was not repaired. The contact related the failure to an unknown Toyota Extended Warranty. The manufacturer was notified of the failure and informed the contact that they could not assist due to the vehicle manufactured date. The failure mileage was approximately 204,000.