NHTSA Complaint #11499362 — 2012 CHRYSLER TOWN AND COUNTRY

The contact owns a 2012 Chrysler Town and Country. The contact stated while driving 45-60 MPH, the rear passenger side sliding door started smoking and caught on fire. There was an unknown warning light illuminated. The contact immediately veered to the side of the road and assisted his four children out of the vehicle. The contact stated that the vehicle burned significantly down to the metal frame. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report was filed. The contact stated that two of his children were occupying the second-row seats while the other two were occupying the third-row seats. The contact stated that his son, who was sitting close to the rear passenger sliding door, sustained soot on his face. The contact sustained a sore throat, cough, chest pain, and breathing issues. Both the contact nor his son did not seek medical assistance. The vehicle was towed to a tow yard. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.