NHTSA Complaint #11499216 — 2009 VOLKSWAGEN JETTA
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11499216 |
| Vehicle | 2009 VOLKSWAGEN JETTA |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
This vehicle was purchased 11/2016 from a dealer/mechanic. He bought it at auction, reconstructed it and got the approvals to return it to full operation from the Massachusetts DOT. The title showed 'reconstructed' and 'prior collision'. Volkswagen notified us of Safety Recal 45F2 in 2017 - ABS control module - and we had the recall performed at Colonial VW in Westborough Mass in 2017. There is an extended warranty VWP-17-03 on vehicles repaired by Safety Recall 45F2. The car's ABS light illuminated and the dealership ran a diagnostic which ran code 16352 - control module faulty static. VW is telling the dealership that they will not honor the warranty because the car is a total loss. It is NOT a total loss, it has not been in an accident since it was reconstructed before we purchased it six years ago. I called VW and they said they won't cover it because it's a mechanical issue not a software issue but that's also not true. I see technical bulletin's online that say if Fault Code 01130 and or 16352 appear that warranty should apply, but they are not honoring their own warranty
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