NHTSA Complaint #11498958 — 2022 CHRYSLER PACIFICA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11498958
Vehicle	2022 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	December 27, 2022
Date Filed	December 27, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

When it is unusually cold, the heater fails to heat the hybrid battery sufficiently to register the correct voltage. This causes the car to enter “turtle” mode- a special mode that limits the car to 30 mph. It’s designed to allow the driver to get to a dealership. When we were driving at highway speeds about 70mph, during a particularly cold day, the turtle mode dropped us suddenly to 30 mph. This nearly caused an accident as we almost lost control of the vehicle on ice and snow. It was so sudden we had to swerve into the side of shoulder.

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