NHTSA Complaint #11498915 — 2023 VOLKSWAGEN GOLF

Vehicles infotainment system does not turn on at startup - several error messages for safety features by most importantly, rear camera does not work when infotainment system screen is down and requires the dealer to activate it or fully black screen. Took to VW three times and they cannot determine the issue. Says it’s a software issue, but also showing “low voltage” warnings in computer diagnostics. Audi, owned by Volkswagen, just issued a recall for infotainment systems disabling rear cameras due to low voltage issues. The symptoms are identical to the VW issues. This is Audi recall internally coded 91Ei and it impacted many makes and models. I believe the components are possibly shared and the recall needs to extend to the GTI as well. Contacted VW and they have been unresponsive to me. I have video of the issue that shows the issue in more detail. Also attached the work order from VW that noted “low voltage”.