NHTSA Complaint #11498572 — 2010 MAZDA MAZDA3

The dash of the car is melting. It causes a reflection that is bright and impairs visibility. Mazda addressed this problem with extending the warranty. When I called the local dealerships, none of them had the dash to replace per warranty. I made several calls throughout the year and each time was told the dashboard was not available and to try again. Then COVID hit and I did not venture out. When I finally called again, the warranty had expired. Mazda offered me $200 towards replacing the dash. When I called the dealership, it was almost a $1,000 repair. I've then called Mazda again and they asked me to get a diagnosis at a local dealership. I did that and then have had zero response to my many emails and calls from my assigned rep. I have never seen a dash melt and get sticky and shiny like this before. It is literally dripping down. I believe this is a safety defect. And why Mazda had to extend the warranty. But they didn't go far enough because they extended the warranty but did not have the parts to honor such a warranty.