NHTSA Complaint #11498463 — 2019 TESLA MODEL S

The contact owns a 2019 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V00B000 (Latches, Locks, Linkages) however, the failure of the latch had occurred a year prior to receiving the recall notification. The contact stated while driving approximately 60 MPH, the hood unlatched and opened. The contact stated no warning light was illuminated. The contact stated that there was damage on the latch and on the driver’s and passenger’s side edges of the hood. The contact pulled over safely and closed the hood. The contact drove the vehicle to a dealer who diagnosed and determined that the latch had been tampered with. The dealer refused to repair the hood. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 30,958. Parts distribution disconnect.