NHTSA Complaint #11498457 — 2017 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11498457
Vehicle	2017 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	October 3, 2022
Date Filed	December 21, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.

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