NHTSA Complaint #11498361 — 2021 NISSAN ARMADA
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11498361 |
| Vehicle | 2021 NISSAN ARMADA |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MN |
Consumer Description
I purchased this vehicle about a month ago and when trying to activate the Nissan Connect Services to get the advanced safety and convivence features I was told that I cannot do so because the Armada is a Canadian vehicle. The SUV I purchased in USA was built for Canada and the connect service that does some of the security and convenience features will not work because of the cell service built in to the SUV will not work in the USA and Nissan does not have a part replacement to make it work. I have contacted Nissan USA and Nissan Canada and keep getting the run around and each pointing at the other to try to get it resolved. I was finally told that there is not option to replace parts to make the features work in the US. If a car is built for one country and the safety features will not work in another country then it should be illegal to sell those cars across boarders. I now have a $70k that does not give me the advanced safety and convenience services that is advertised to have. I have looked any many Nissan websites and do not find anywhere that these features will not work and I do not know anyone that when buying a car asks where it was manufactured. I am also told that since this is a Canada VIN I could have issues getting recall notifications in the US. I am not sure if that is true as I don't think that I have any recalls open.
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