NHTSA Complaint #11498348 — 2021 TOYOTA COROLLA

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11498348
Vehicle 2021 TOYOTA COROLLA
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I purchased my Toyota corolla SE 2021 in May 2021 with 11 miles on it. I received safety connect trial for one year. It was so unsafe. I believe there was an invasion of privacy because after requesting my data held at Toyota Corp., I read of times of install/deactivation that were not proper in accordance of my purchase and my understanding of the set up at time of purchase. It appears this safety connect was already connected before my purchase, which is a safety issue and is a violation of privacy and lead to data breach. With my connected device, iPhone, acting crazy and miss reading my locations and redirecting, etc., I was on my way to Apple in December 2021 with 2016 miles on my car. I believe the remote connect was being controlled by others as up to five devices are allowed on the module. GPS worked accordingly obviously, because when I exited the interstate, immediately my engine stalled out at 50 miles an hour in the rain. I was scared to death and found the closest gas station to pull over and stop my engine. About 30 minutes later, I continued to apple, 1 mile away. After restarting my car, I was alerted to be safe and contact my provider. I found out that that meant that my control module was blown. This has affected me in a few ways. Maps have read I am in China, South Florida, north, Florida, Georgia, California. I also went to the local Toyota for an oil change and tire rotation in October 2022 and learned that I needed a tire replacement and the pressure was down to 15 pounds. No light appeared. If the communication module is destroyed, then all of the safety features are, as well. No lights alert, no Blindspot warning days, automatic emergency, braking has failed as well, as I recall when it worked and it is not even sensing a vehicle or anything in front of it. Also the red signs that display, stop, certain miles per hour, etc. are reading incorrectly. Furthermore, Toyota wants to disclaim all warranties associated.

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