NHTSA Complaint #11497978 — 2016 CHEVROLET SILVERADO 1500

Rear Defroster malfunction. After starting the vehicle smoke was coming from the rear cab of my truck in the area that the power sliding window meets the rest of the rear window. In the same area, one of the metal strips for the defroster was glowing red hot. Seconds later the rear window shattered within inches of my face. There were no warning lights or messages prior to the defroster malfunctioning. The vehicle is yet to be disabled and the dealer refuses to look at the vehicle until the rear window is fixed. There are messages and recalls from the manufacturer for this issue on the same year make and model as my vehicle but for some reason my trucks vin number is not associated with that recall.