NHTSA Complaint #11497496 — 2015 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11497496
Vehicle	2015 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	November 23, 2022
Date Filed	December 14, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

The Sync system in my vehicle no longer works properly. This makes me unable to connect my phone to the bluetooth and use my phone handsfree. The problem has not been confirmed by a dealer or independent center. I did however replace the fuse that powers the sync system and even disconnected my battery to perform a hard restart on the system and it still does not work. The sync first failed about 3 weeks ago.

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