NHTSA Complaint #11497221 — 2018 BMW 330I

On January 19, 2022 I was driving and then smoked filled inside my car and the outside engine was smoking and a light came on that said check coolant. BMW service took me in that day and they said my coolant broke. They removed it and replaced it. They did not understand how the coolant broke but I paid for the service and parts and moved forward. On November 25, 2022 I went into the same BMW service center to get a routine car service and they stated there was a recall and they would replace my coolant for free. (After I told them I paid for it ($699.63) . They insisted I replace it for free again and reach out to BMW corporate for a reimbursement of previous service. I received a call yesterday stating they would not replace it and reach out and file a report with NHTA.