NHTSA Complaint #11496838 — 2018 HONDA CR-V

Complaint I was traveling southbound on Sunnybrook where it turns to W. Amherst around 9 o’clock on Wednesday morning, November 23rd. I was prepared to slow down for the traffic light since I have been to that location so many times. My speed was between 30-35mph. Surprisingly, there was no resistance when I stepped on the brake. I released the brake and stepped on it again. It still didn’t work. My car started sliding and wavering and it hit the right-side curb. It didn’t stop after hitting the curb and I repeated the step-and-release action a couple of times. After the brake failed, I pulled up the parking brake and my car eventually stopped. The brake failed. Luckily, there was no car in the intersection while my car was out of control and sliding. I was in total shock and desperate fear. I was afraid I was going to crash or even worse situation. That extreme short time of emotional rollercoaster was super distressing and I don’t feel safe driving after the accident. I felt even more horrified thinking what could have happened if there were other drivers or pedestrians involved. I was in tears and all shaking. There is a police report for the accident. The police office also stated that “ was able to easily push the brake pedal to the floor”. One more note is that my car past the state inspection on November 17th. My car was later towed to a Honda-certified body shop. The body shop technician also mentioned the brake didn’t pass the test while diagnosing the car. Also, I asked for a copy of the diagnostic report which will be forthcoming as a hard copy. It was a terrifying accident putting my life and potentially other people’s lives in danger. I hope that this report will bring awareness to Honda manufacturers and public safety agent. It should not happen to another driver.