NHTSA Complaint #11496461 — 2009 TOYOTA CAMRY

My Black 2009 Camry SE has a black sticky/melting dash which Toyota only covered replacement of for a 10 yr period. I didn’t drive it much for the first several years, the odometer now has only 90,000 miles. The sticky dash became an increasingly noticeable safety hazard a couple of years ago. When driving with the sun hitting the sticky, melting, shiny black dash, the glare is blinding to where I cannot see the road. The sun causes the dash to be reflected off the windshield. Yes, the safety of anyone in the car is at risk when the sun is coming through the windshield. It is available for inspection any time. The Rick Hendrick Toyota dealer I used for my cracked dash 4 Runner informed me that if I had been having the Camry regularly serviced at a Toyota dealer then Toyota would have likely covered the dash replacement after the recall period ended. I brought the Camry into Stone Mountain Toyota to replace the recalled brake lamp assembly in Nov 2021. They failed to replace it adequately and so a mile from the dealership the Camry would not move after I stopped at a stoplight. So, no, I have not had either of these Toyota dealers, or any others confirm the issue, since they weren’t going to replace it under warranty anyway. Neither dealer asked to confirm the issue. My wife has confirmed the sticky dash safety glare issue. No warning messages light up when the dash is a safety hazard. Toyota Corp refused to warranty/recall replacement in 2020/2021 even though I explained this safety issue. Today, Dec 7, 2022 I called Toyota Corp again and they again refused to cover replacement of the dash under warranty/recall and referred me to NHTSA.