NHTSA Complaint #11496404 — 2015 SUBARU FORESTER

I parked my car in the Walgreens parking lot while shopping, less than 30 minutes. When I returned, the car would not start. I called AAA for what I thought was a battery jump. When the AAA technician arrived, checked the battery and said his equipment said to replace the battery. After several attempts he was able to finally get the car started. I drove my car to the dealer where I had just had the battery and terminal replaced five months earlier. The service person checked the battery and charged it for more than an hour after having me call a Subaru warranty line and tell them how many times the battery had to be jumped - once. Yesterday, 12/6/2022 I was attempting to leave my home to take my husband to a cancer treatment clinic for an appointment and the car would not start. I called the Subaru technician who told me to bring the car in before 5 pm, which I could not do. Today, 12/07/2022, after several attempts I was able to start the car and take it to the service center. The technician could not find evidence of the battery purchase June 22, 2022. I showed him my paid receipt and he was able to locate the purchase. He told me the service manager wanted him to test the battery before doing anything. This is my only vehicle and I can’t keep going back and forth to the repair center whenever the new battery and connector , still under warranty, do not work. Today the technician told me the recall for coil replacement needed to be done. I was told it was done in June, but the service center has no evidence in their system that it was done. I never received any notice from Subaru that it was recalled.