NHTSA Complaint #11496314 — 2017 CHEVROLET SUBURBAN

What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission had a failure. The torque converter along with a valve assembly failed which caused metal to go everywhere inside of the transmission case. Per the transmission shop that completed the rebuild, they have seen this exact problem numerous times before and have fixed it. Rebuilt kit included cooling bypass, billet torque converter and other parts to rebuild transmission. Vehicle only had 85K miles on it and is a 2017. Price to rebuild was $4000, and dealership quoted almost $6000 for a reman. How was your safety or the safety of others put at risk? Vehicle transmission disengaged while attempting to merge into traffic on busy road. Vehicle was stuck in middle of intersection with 3 small children in the back while vehicles were passing at high rates of speed on a 45mph limit roadway. The vehicle was unable to be safely moved until good Samaritans were able to push the vehicle in neutral to the side of the roadway. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle transmission was inspected by both a local Southern NV Chevy dealership as well as a Transmission shop and was confirmed to need replacement due to the damage from the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The parts that were removed from the vehicle were not inspected by any of the above parties. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No error codes or MILs were present before, during, or after the transmissions failure. Repair invoice available upon request.