NHTSA Complaint #11496179 — 2013 FIAT 500 FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11496179
Vehicle	2013 FIAT 500
Component	FUEL/PROPULSION SYSTEM
Date of Incident	December 2, 2022
Date Filed	December 6, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

In 2019 my 2013 500e wouldn't start/take a charge. I towed it to the dealer and after more than a month and $2250 they replaced the PIM module and HV battery pack. Fast forward to 2022 and I received the SERVICE ELECTRIC VEHICLE SYSTEM error. I drove the car to the dealer. They are claiming the failure is the HV battery cooling system is leaking coolant in to the battery itself and the only repair is full replacement. They are also claiming the battery is not under any warranty at this time. Any thoughts or advice on next steps would be appreciated. I cannot believe the HV battery would need to be replaced twice in 3 years.

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