NHTSA Complaint #11496101 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11496101
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	October 22, 2021
Date Filed	December 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Vehicle has engine knocking and cylinder misfires believed to have been caused by a previous recall/ system update. Kia was supposed to have updated their KSDS (Knock sensor detection system) in my 2014 Kia Soul. I was driving the Kia Soul to work back in October 2021 when check engine light started flashing and vehicle started shaking. Vehicle then went into limp mode and shut off. Vehicle was towed to Balise Kia in West Springfield MA where they informed me no repairs would be covered because the previous update had not been installed. I was then told the vehicle had to be driven at least 100 miles in order to qualify for repairs to be covered but still at this time, vehicle is disabled and does not run or drive

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