NHTSA Complaint #11495728 — 2015 KIA FORTE

Received inspection letter dated 8/19/22 from Kia to inspect/replace if necessary brake line. First available appointment was 9/27/22. Inspection revealed a severely rotted brake line and invoice notation that vehicle is unsafe to drive. I contacted 3 other Kia dealerships and was given the familiar response that the parts are on back order with not estimate time for arrival. I contacted Kia customer service for a remedy but experienced hour long wait on hold only to be disconnected. Several attempts later customer service suggested I seek an off dealer shop and pay for the repair and be reimbursed by Kia. I was not able to get service through a third party either. I was assigned a case number 15188053 but no viable resolution.